Featuring 486 well-appointed guestrooms fitted
with modern amenities, our hotel provides a
kind of pampering that is meticulously crafted
down to the smallest detail.

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REVIEWS

Safdari, Younus Noman (19/3/17)

Additional Feedback:

Though we didn't get welcome drink :) we were very pleased with the smiling face of Miss IRMA at 2am in the morning and were very pleased with her way of welcoming and the room she gave was very nice.
We regretted having stayed in other hotel few days earlier, only if we had know we would have definitely stayed in ISTANA.
We thoroughly enjoyed staying at ISTANA, though it was a business trip.
The only problem we faced was the WIFI which was a bit of problem.

Problem Description:

Had difficulty doing exchange for AED (united arab emirates) currency as your hotel is not licensed to do that as informed by your staff and wanted just few MYR to use it in sports bar for playing pool.
That was also solved once spoke to the manager after some minor arguments.

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DH257 (19/3/17)

A bit dated but with excellent staff and a very friendly environment. The price is fair and the staff go out of their way to help you. The location is excellent although it is about 1hour from the airport.

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Siti (19/3/17)

Very satisfied with the staffs be it the front desk or the staffs from the Taman Sari...A thumb ups for Hotel Istana!!! This is my 2nd time here n will come back again for sure😊

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Malek Al Safadi (19/3/17)

Very closed to center of Kuala Lumpur, clean comfortable and nice staff.

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Syed Shafqat Rabbi (19/3/17)

Center point at shopping area, near to Bukit Bintang. Clean & well arranged hotel. Staff are very helpful. I had excellent experience at Taman Seri Restaurant of this hotel. This one will always be my first choice in KL.

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Younus (17/3/17)

“HOME AWAY FROM HOME”

POSITIVE:

The smiling face of the reception lady IRMA who at 2am in the morning was cheerful and when we asked for the good room she gave us the superb room with main road view. We would definitely come back and would recommend any and everyone to stay in this guest friendly HOTEL.

NEGATIVE:

All was wonderful except when we wanted to change the currency, they refused that we don't have the license to change UAE currency, but at the end when asked for manager and talked to him he had it done.

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Laydin58 (17/3/17)

“Good for a first stay in KL”

POSITIVE:

The hotel has a lot of potential, but would need some serious refurbishing. It's rated 5*, but more of a medium 4* for European standards. Location was good, close to all main attractions, breakfast was plentifull and varied, the personnel eager to help - they checked us in at 10:30 am instead of 2pm, provided a plug adaptor. The pool is much smaller than the pictures make it seem, but is nice and clean. Rooms and bathrooms have generous sizes.

NEGATIVE:

Was a bit annoyed with the tariff they charge for a trasfter to the airport - you're better off calling yourself from the room the company (the same that you take with a voucher from the airport, the number is on the receipt, they speak perfect English) and book it directly, as the amount demanded by the hotel is twice the normal price.

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Joko-semangon (17/3/17)

“Weekend at Istana”

POSITIVE:

Location and free WiFi

NEGATIVE:

Nothing in particular

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Khalaf, Fawaz (16/3/17)

Additional Feedback:

All ways have the best time when I stay there the staff is fantastic and very friendly see you again.

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Mairahazman (16/3/17)

"Thank You"

The hotel environment is peaceful,with the friendliness of your staffs that makes the operation smooth & well assistance for any single request, especially from your coffee house section. Hotel should be lucky & be proud with Imizairy which is always smiled upon welcoming guests & being helpful upon requested...
I will be not hesitate to return back here, i feel well treated during my stay...keep up your excellency Istana Hotel!!

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